Document360 updates
Document360 updates

Content Reuse, Variables, Snippets and more





New Features

Content Reuse

The introduction of Variables and Snippets is a feature that would help users reuse a particular piece of content that is often repeated. If it is a small piece of information (like a contact number, mail Id) you can add and use a Variable instead of typing it every single time in your documentation. If in case the content should contain more information with different forms of content (like table, links, or more) you can use Snippets.



Variables are short content containing Text, numbers, and special characters. Some of the common user cases of variables are Contact numbers, Emails, Company name, and more. With Variables you can either choose to have Global variable (available across all the languages), or Local variables specific to a Language in your project.


Snippets are predefined set of content that content manager identifies as reusable content. The content of the snippet can vary from simple text or phrases to lengthy paragraphs, tables, code blocks, and more. Snippets are stored in a library from which they can be inserted into articles at the time of edit by a simple click of a button.

Menu – Navigations

We have segregated the Menu tab in the Design & Navigation setting page. This would make editing the menu items and links in your page so much easier. The interface is simple with drag and drop functionality and toggle to open the link in a new tab. You can do all this in the Menu section for all your versions and languages.

RSS feeds

We have brought in RSS feeds in the Header navigation tab under the Navigations menu. You can enable this on your home page and your reader can be aware of the recently published or updated articles. When the reader clicks on the RSS Feed option in your Home page menu bar, an XML file would be opened with the entries of recent 20 articles published or updated.

New Extensions


Drift is a conversational messenger platform that you can add to your website, knowledge bases, or online businesses. Now you can easily connect your Document360 knowledge base with the chat application. This gives you an additional edge to provide support or answer queries of your customers by sharing relevant article from your knowledge base, without having to leave the Drift conversation page.


The integration tool Zapier is available as an extension on your Document360. This integration would allow users to connect and integrate between multiple cloud apps and service. You can easily create a Zap (workflows that connect your app). You can choose a trigger for the workflow to activate and then choose a response action. This opens new possibilities and hundreds of possible use cases.

The Zaps helps automate your tasks at the background, and basically automates certain workflows.


Home page builder

The user interface in the Home page builder is made even easier with different functions segregated. We have added Widgets (Most viewed, liked, read, modified, and created) which you can customize on your home page. Also, you can edit and add Language specific SEO titles for your page.


Selective PDF export

Now you can perform the bulk operation of exporting your intended articles as a PDF file. You can select all or specific articles you want to be compiled and exported using the Generate pdf option.

Article status indicator

We have introduced a new status indicator in articles. The newly created articles that haven’t yet been published are indicated in Blue. Also, previously the articles that are being forked would be represented in Yellow & Green will henceforth be indicated in just Yellow. The rest of the status indicators remain the same (Green for published articles and Red for article under review)


We have improved the UI in the Integrations page. Now there are about 21 integrations that can be connected with your Document360 project. Another notable feature is the ability to switch on/off the integration in your project without having to remove or delete the configuration completely.


Machine translate

Earlier articles in the HTML editor (WYSIWYG) could be translated using the Machine translate option. If you wanted to translate an article in Markdown, you had to manually convert/change the editor settings to HTML editor before proceeding with the Translate.

With the latest improvement the articles created with markdown editor can be automatically changed to HTML when you click on Machine translate.


You can now set restrictions for file formats that can be uploaded into the Drive

Another minor improvement is with the folder colors. Earlier users can only select from a predefined color palette. But now, we have added the color picker and He code support.

Table of content

Now you can choose to display even H3 and H4 subheadings on the right-side along with table of content in your articles. Earlier the default mode was only for H2 headings. This would give a complete tree-view skeleton of the article.

UI/UX improvements

We have made few UI improvements in the portal. Some notable ones are

  • In Settings → Project admin → General, we have split and segregated the options under three different tabs (General, Editor, and Drive)

  • In Settings, under Knowledge base site we have split the earlier Design & Navigations to two main menu items (Design, Navigations)

  • The loading graphics within the portal has been given a new design.