Document360 updates
Document360 updates

November 2022 - Version 8.10 - New feature and Improvements




Release Update


New feature

Find and replace

Now you can search for any text/phrase and replace it across the knowledge base project in one place. Use this feature when you update any keyword/phrase in multiple instances (articles/category pages) in your knowledge base.

Note: This feature applies only to the article and category page content.


  1. Go to Content toolsDocumentationFind and replace
  2. Enter the search keyword/phrase in the Find field
  3. Select the articles and category pages in which you want to replace
  4. Enter the desired keyword/phrase you want to replace in the Replace with field
  5. Click Replace
  6. Select the desired article status after replace and click Proceed

You can also utilize the Match whole words and below filter options to narrow down the search results:

  • Version/Language
  • Visibility
  • Status
  • Contributors
  • Tags
  • Updated on

Read more →


UI/UX improvements

Context menu consistency

Consistency across the context menus in the Documentation module is addressed. The context menus of the article, category, starred, and category manager is made consistent now.

Open the article/category in a new tab

Now you can open articles and categories in a new tab from the Knowledge base portal. This improvement helps you open the articles/categories in multiple browser tabs and perform a comparison, copy, and paste of the content effectively. Earlier, this option was unavailable for the articles and categories.

Other improvements

Minor performance, bug fixes, and security improvements can also be observed in the Knowledge base portal and Knowledge base site.

October 2022 - Version 8.9 - New feature and Improvements




Release Update


New feature

Health check metrics

There are some great insights in this feature about the article's health. This feature is available only for articles and category pages of the English language. 2_Screenshot-Health_check_metrics_UI

  1. Go to the desired article in the Documentation
  2. Click Health check metrics

If you update any parameter with the 'Health check metrics blade' open, click Check now to view the insights of the latest changes.

It has two sections: SEO metrics and Readability metrics.

  • SEO metrics shows the insights of the article's SEO metrics. This metric help assess the parameters such as

    • Meta title length
    • Meta description length
    • External links
    • Internal links
    • Featured image.
  • Readability metrics shows the insights on the article's readability. This metric help assess the parameters such as

    • Readability score
    • Paragraph length
    • Sentence length
    • Sub-heading distribution.

Based on the optimal condition, each parameter will be narrowed down under one of the following sections:

  • Problems
  • Suggestions
  • Good work

Every writer would love this feature as it saves time checking the article metrics. Not just writers but the SEO team in your organization can also benefit from the SEO metrics. With the easy navigation for adding/updating meta titles, meta descriptions, and featured images, you can swiftly jump into the respective sections.

Read more →


Bulk operations

Earlier, you could view only 200 articles on the bulk operations page. Now, you can view all the articles available in the selected version/language. This improvement helps you perform actions in the desired articles without hassle.


Other improvements

Minor performance, bug fixes, and security improvements can also be observed in the knowledge base portal and knowledge base site.

September 2022 - Version 8.8 - New feature, New extension, Enhancements, and Improvements




Release Update


New feature

Bubble up status

Earlier, readers had to open the category to view the articles with the New, Updated, or Custom article status. To view the latest articles in the knowledge base, readers would go to the 'What's New' page. However, there is no article status indicator on that page which leads the users to navigate to the article to find its status (New/Updated/Custom).

With the Bubble up status, readers can view which categories have been updated with the latest articles. The count of the articles with New, Updated, and Custom article status appears next to the category name. This feature helps you to notify the readers about new and updated articles in each category.

To enable the Bubble up status indicator:

  • Go to SettingsKnowledge base siteArticle settings & SEOArticle settings
  • Under the Category manager section, enable the Show bubble up status to On

Read more →

New extension


The integration tool Make is available as an extension on your Document360 knowledge base portal. This integration allows you to connect and integrate multiple cloud apps and services. The Scenarios help automate your tasks in the background and automate certain workflows. You can easily create a Scenario (workflows that connect your app): choose a trigger for the workflow to activate and then choose a response action. This opens new possibilities and hundreds of possible use cases.

Go to SettingsKnowledge base portalExtensionsTeam collaboration

Read more →


1. Glossary

  • Export glossary option has been added. So you can export the glossary data as a CSV file that contains the following information: Term name, Definition, Dependencies, Updated on, and Updated by.
  • Earlier glossary terms were not highlighted in the Knowledge base assistant. Now users can experience the glossary terms in knowledge base assistant just like you do in the knowledge base site.
  • Importing images in the definition is made available. Add image tag URLs in the definition field and import the glossary.

Read more →

2. Convert regular Document360 account to SSO account

Previously, there was no option to convert a regular Document360 account to an SSO account directly. You must replicate the roles and access permissions correctly, even if you take a tricky workaround of deleting the Document360 account and adding a new SSO account.

With the Convert to SSO option, you can seamlessly convert the Document360 account(s) to SSO account(s) without changing the roles and access. This option would reduce your efforts in team account/reader conversion.

Read more →

3. Translation in bulk operations for published articles

Earlier translation in bulk operations was available only for articles in New article and Draft status. You would spend considerable time in manual translation to perform translation for the published.

Now you can perform translation for the published articles in just a few clicks. So there is no restriction for translation in bulk operations concerning article status.

Read more →


1. Team auditing

  • Now, you can export the team auditing data as a CSV file
  • A new section 'Users & security' has been added on the Audit configuration page
  • The filters available on the Team auditing page have been revamped to enhance the user experience
  • Now, you can search for the desired events, which have been placed in alphabetical order.

2. SEO description generator

  • SEO description generator clicks have been renamed as credits. The credits available on your billing page are not to be confused with the SEO description generator credits
  • Meta management tab available in 'Settings → Knowledge base site → SEO' has been renamed and moved into Content tools → Documentation as SEO description
  • 'Article settings' & 'SEO' has been merged under Article settings & SEO. It has two tabs:
    • Article settings: Settings related to individual articles will be available here
    • SEO: SEO settings such as Robots.txt and Sitemap will be available here

Other improvements

Minor performance, bug fixes, and security improvement can also be observed in the knowledge base portal and site.

August 2022 - Version 8.7 - New features and Improvements




Release Update


New features

1. Glossary

Enhance your knowledge base by adding the glossary to help readers understand the terms(word/phrase/acronym/abbreviation) frequently used in articles. A dotted line highlights glossary terms so readers can hover over them with their mouse pointer to view their definitions. You can effortlessly import glossary terms in bulk with the Import glossary option.


Go to Content toolsContent reuseGlossary

In addition, the dedicated glossary terms page can also be added to the home page, header, footer, menu, and anywhere on the web using the glossary overview page link.

Read more →

2. Feedback manager

Now you can manage and respond to your article and category page feedback in one place. You can also view all the past feedback in the Feedback manager.

To access reader feedback, earlier you would go to AnalyticsFeedback, but you can only view the feedback of a specific date range(last 30/90 days). There was no option to respond to the feedback in the same window. To respond, you would have to draft an email manually.

With the feedback manager, we have reduced your efforts in managing the feedback by tracking the actions in each feedback, and you can respond to the users in the same window.


Go to Content toolsDocumentationFeedback manager

Read more →


1. Article feedback

Now, you can add multiple feedbacks for an article/category page as a team account or reader. Earlier, you could add only one feedback for an article/category page. As a way to improve feedback, we have added standard predefined feedback options to choose from when you click the dislike button. Users can also select the Notify me about change checkbox to receive information about updates to the article/category page they have provided feedback.


2. GA4 integration with Document360

Previously, we only provided a direct integration option for the old Google Analytics version GA3 (Universal Analytics). You would use the custom HTML integration as a workaround to integrate the latest version of Google Analytics (GA4).

We have added a new integration, Google Analytics (New) to bypass the custom HTML workaround. All you need is just the Measurement ID to integrate GA4 in your knowledge base. It's that easy to integrate your knowledge base with GA4 now.


  • Go to SettingsKnowledge base siteIntegrationsAdd new integration
  • Select Google Analytics (New) → Add the Measurement ID in the Google Analytics field and click Add

Read more →

3. Date consistency

A standard date format is implemented in the knowledge base portal. The date format would appear in one of the below formats:

  • Just now
  • 30 seconds ago
  • 1 minute ago
  • 1 hour ago
  • This Monday
  • Aug 08, 2021

Hover your mouse pointer over the time/date details to view the exact date and time. The time details would be in your system local time. 5_Screenshot-Date_consitency

Other improvements

Minor performance, bug fixes, and security improvement can also be observed in the knowledge base portal and site.

July 2022 - Version 8.6 - New features, Enhancements, and Improvements




Release Update


New feature

Advanced search in knowledge base site

Use the advanced search to find anything (titles, slugs, tags, text content inside the articles and categories) within your knowledge base site. This would help the readers find the desired search results with the available filter options. You can filter the search results based on version, language, category, contributor, tag, and updated date range. 1_Screenshot-Advanced_search_setting a. Go to SettingsArticle settingsSearch settings

b. Toggle On the Enable advanced search option

For example, you want the search results for the keyword "login" in the FAQ and Troubleshooting versions that have been updated in the last four months.

  • Search the keyword "login" on the knowledge base site and click Go to advanced search
  • Apply filters in the 'Version / Language' and 'Updated on' dropdowns
  • The desired search results are populated immediately

Read more →


1. Markdown option for snippets

Earlier, you can only create the content of the snippets using the WYSIWYG editor. Now you can also create the content of the snippets using the Markdown editor. 12_Screenshot-Markdown_option_snippets

a. Go to Content toolsContent reuseSnippetAdd snippet

b. Enable the Markdown toggle and click Yes in the confirmation prompt

Read more →

2. Custom link color

By default, hyperlinks appear in blue. Now you can customize the below link colors:

  • Link color - Color of the hyperlink
  • Link hover color - Color of the mouseover hyperlink (under the mouse pointer)
  • Visited link color - Color of the hyperlink that has been visited recently 1_Screenshot-Link_color_custom

Go to SettingsKnowledge base siteDesign → Update the desired colors under ColorSave

Read more →

3. Updating team accounts profile image

Previously, only the respective team account could update their profile image. Additionally, the Owner(s) and Admin(s) of the project are now able to update any team account's profile image.

Read more →


Minor performance, bug fixes, and security improvement can also be observed in the knowledge base portal and site.

June 2022 - Version 8.5 - New features, Enhancements, and Improvements




Release Update


New features

1. SEO description generator

Use the SEO description generator to generate the meta descriptions for your articles and category pages effortlessly. This AI-powered feature will generate the best meta description for your articles and category pages based on the content. This is an addon feature and is available only for the English language.

For an article/category page:

Go to the desired article/category page → Article settings/Category settingsSEOGenerate meta descriptionSave

For multiple articles/category pages:

  • Go to SettingsKnowledge base siteSEO settingsMeta management
  • Select the desired articles and category pages
  • Click Generate meta descriptionSave


Read more →

2. Custom pages

Custom pages feature allows you to customize and style the static web pages in your Knowledge base. Both the basic and custom style (CSS/HTML) options are available.

Go to SettingsKnowledge base siteCustom pages

1_Screenshot-Accessing_Custom_pages You can customize the below static pages in Document360:

Read more →

3. Block inheritance

Earlier, if you want to restrict the content level access of inherited team accounts, you would be adding them to the denied list manually in the respective content level. With the Block inheritance option, you can restrict the content access of team accounts irrespective of the inheritance. This allows you to configure the access of any content level (version/language/category/article) to only the desired team accounts and team account groups.

For example, you have six inherited team accounts in version 'V1', and you want to provide access only to two team accounts.

2_Screeshot-Block_inheritance Read more →


1. Dual linking

When dual linking is enabled, if Article-A is added as a related article in Article-B, then Article-B will appear as a related article in Article-A. Save time by using dual linking for adding related articles. With this option, you can avoid adding the related articles in both articles; instead, you can add one article and enable dual linking. 3_Screeshot-Dual_linking Dual linking is disabled by default for projects created before July 09, 2022, and enabled by default for projects created after that.

Go to SettingsKnowledge base siteArticle settingsArticle right or bottom

Read more →

2. Image cropping in WYSIWYG editor

The image cropping option is available now in the WYSIWYG editor. This option allows you to crop the image inside the editor. You can also add text and rotate the image.

  1. Click the desired image in the editor, and you find the Advanced edit option in the image formatting popup
  2. Click Advanced edit and an editing window appears with various options
  3. Click Crop / Text / Rotate
  4. Perform the desired actions and click Save

Read more →

3. SSO login for Support page

SSO login has been enabled for the support page. All Document360 users can access the support page with the portal credentials. Previously only particular users with support page credentials could access the support page. You can track the support tickets raised through the email support (or) support page. 6_Screenshot-Support_ticket_page(1) Read more →

4. Remember state

Remember state feature is enhanced to store the UI state of the below elements:

  • Filter
  • Accordion
  • Grid sort
  • Category manager slider
  • Language dropdown
  • Version dropdown

This functionality works when you navigate between different modules (Documentation/Drive/Analytics/Content tools/Settings).

Read more →

5. Export PDF

Previously, the export content size limit was 2 MB. Now it has been increased to 15 MB. This enhancement allows you to export large PDF files.

Read more →

6. Ticket deflector localization

Localization for various elements in the ticket deflector has been added. You can localize the ticket deflector elements and enhance the user experience.

  • Go to SettingsKnowledge base portalLocalization & VersionsLocalization variables
  • Select the desired language under the Select language section
  • Expand the Ticket deflector section and update the desired elements
  • Click Save

Read more →


UI/UX improvements

  • Help icon is added in the left menu bar. Tutorial videos, Get assistance, Chat with us, Documentation, System status, and Feedback are moved into this section
  • Slug change confirmation prompts of articles and tags have been updated to add individual fields for redirection and confirmation
  • In the article/category pages, team accounts that contributed to the content updates are listed at the top in the Manage contributors dropdown. This improvement makes it easier to identify who is responsible for updating content


Snippets in Markdown articles

Previously, snippets with spaces in their names were not rendered in Markdown articles. This issue has been fixed now. For existing articles, you can resolve the problem by republishing them.

What's new

What's new page slug /whats-new is changed to /whats-newx. All the recent articles published (new and forked) in the selected version would be displayed on this page.

May 2022 - Version 8.4 - New features, New plan, Enhancements, and Improvements




Release Update


New features

1. Starred articles and categories

With Starred feature, you can mark your favorite or frequently used articles and categories as starred. This is similar to Starred section in Drive.


Go to DocumentationStarred. The list of articles and categories which are starred appears. You can use the Entity dropdown to filter the articles and categories.


Read more →

2. Open in portal

Open in portal option allows the team accounts to edit the content instantly. Clicking on this option would take you to the editor in the Knowledge base portal. It is available only for logged-in team accounts. It would reduce your efforts in the navigation to the article in the Knowledge base portal for editing. 7_Screenshot-Open_in_portal_site

Read more →

New plan


A new plan called Freemium is available now and completely free. We don't charge any fee or collect credit card details for this plan. Features such as Customization and Branding, Home page builder, Article templates, Tag management, and more are available in the Freemium plan. Check our pricing page for more information.


1. SSO login for feedback portal

Earlier, users have to enter credentials to access the Document360 feedback portal. Now, if the user clicks on the profile image and selects Feedback, it directly takes to the feedback portal instead of a login page. Only Document360 authenticated users can access the feedback portal. 1_Screenshot-Accessing_the_feedback_option

Read more →

2. Tag description

Now you can add a description for the Tags on the Tag Manager page. This helps you to identify the desired tags quickly.


  1. Go to Content toolsDocumentationTagsAdd tag
  2. Add the desired Tag name and Description and click Add

You can also add Description for the existing Tags.

Read more→

3. Remember state

Enable the 'Remember state' option to retain the last done activity in the Document360 portal. It preserves and restores an activity's UI state.


  1. Click SettingsKnowledge base portalGeneral and the General tab would be the default selection
  2. Enable the status toggle bar on the Remember state section

For example, If a team member enables the 'Remember state' and navigates to an article in the documentation section and goes back to another, and again navigates back (Back button or relevant keyboard shortcut) to the documentation section, the system retrieves the last activity done in the documentation section and opens it.

Read more→

4. Notification for liked and disliked articles/category pages

Enable/Disable notifications for likes and dislikes received on your knowledge base site. This helps you to engage with end-user feedback and expectations. 3_Screenshot-Notification_for_likes_dislikes

  1. Go to SettingsKnowledge base portalNotificationsNotification mapping
  2. Expand Knowledge base site section and you can find the toggles to enable/disable notifications for likes and dislikes

Read more →


UI/UX improvements

  • Create new version option is added in all project version dropdown menus in the portal. This helps you to create new versions instantly
  • Tag description appears when you hover any Tag across the Knowledge base portal and site

Other improvements

Minor performance, bug fixes, and security improvement can also be observed in the knowledge base portal and site.

April 2022 - Version 8.3 - Enhancements, and Improvements




Release Update



1. Version as menu

Add public versions as a menu on your knowledge base articles page. This helps you showcase the available versions in your knowledge base and provides easy navigation for your end-users.

To access the version display setting in the knowledge base portal, go to Settings → Knowledge base portal → Localization & Versions → Localization & Versions (tab) → Display versions as a menu (toggle) → ON


For example, you have multiple public versions such as FAQ, Troubleshooting, Sales, and Customer support in your knowledge base. When the 'Display versions as a menu' toggle is set to 'On', the public versions are displayed as a menu. When the toggle is set to 'Off', the public versions are displayed as a dropdown.

9_Screenshot-Version_as_menu_kb_site Read more →

2. Readers self registration

  • The Export option has been added to the domain restriction(s) section. The option can be seen at the top-right of this section on the Readers self registration page. The entire list can be exported as a CSV file onto your local device storage
  • Now, you can sort the Domain column by clicking the column header

6_Screenshot-Reader_self_registration Read more →

3. Team accounts and readers

  • A new option to skip sending invitation mail when team accounts and readers are added has been introduced. The Skip invitation mail checkbox is available in the user addition module on the Set up the basics stage
  • The invitation email can be disabled for bulk team accounts and readers import as well
  • Earlier, this option was available only for SSO users. Now, this option is available for all users

4_Screenshot-Team_accounts_skip_invmail Read more →

4. Find and replace option in WYSIWYG editor

The find and replace option is added in the WYSIWYG editor. This allows you to search any text within your article and replace it with another text. You can also use this to find the occurrences of the text content in the article.

2_Screenshot-Find_and_replace_html Read more →

5. Backup & Restore

We had made a few enhancements to the Backup and Restore feature. The backup type and validity for the subscription plans are changed. Check our pricing page for more details.

The restore option has been enhanced to accommodate granular-level restoring. Below are the restore options available now:

  • Documentation - You can restore any particular article/category/language/version. Earlier, you could only restore the complete documentation
  • Home page builder - You can restore any particular home page. This includes the home page configured with custom CSS
  • Custom CSS - You can compare the custom CSS of the backup and the current version. The changes made in the current version are highlighted
  • Custom JavaScript - You can compare the custom JavaScript of the backup and the current version. The changes made in the current version are highlighted

3_Screenshot-Restore_option Read more →

6. Variables (Content reuse)

Formatting options are added for the variable. Previously the variable text would appear as normal text. This helps you to have formatted text as in-line content in your articles. The following formatting options are available now:

  • Bold
  • Italic
  • Underline
  • Strikethrough
  • Font-size
  • Font family
  • Text color
  • Background color
  • Subscript
  • Superscript
  • Insert links

8_Screenshot-Formatting_option_variable Read more →

7. Export to PDF

Cancel option has been added in the export to PDF option. This allows you to cancel the ongoing export process.

If you want to cancel the export process, click the '✖' Cancel icon, and the '🚫' Last export canceled icon appears next to the last modified date.


Read more →


UI/UX improvements

  • Copy link icon is added to the published articles in the editor
  • +New (New folder) icon is added on the bottom left of the Drive, similar to Documentation

Other improvements

  • Minor performance, bug fixes, and security improvement can also be observed in the knowledge base portal and site

March 2022 - Version 8.2 - New features, Enhancements, and Improvements




Release Update


New features

1. Shared articles

This feature is added to Document360 based on popular customer requests. The Shared article feature lets you display one article in multiple categories. The shared articles are termed as References.

  • Use the ••• More option next to the article, select Also display in, choose the category/subcategory, and click on the Share button. You can choose multiple categories when you share an article. (This is one of four ways you can acccess the 'Also display in' option) 1_Screenshot-Accessing_also_display_in_method_1

  • The shared article feature can also be accessed when creating a new article. Select the Link existing in the Add article module. Search and select an article from the Select article search bar, and click on the Create button.


The article would be referenced in the selected category/subcategory and can be identified with the shared icon displayed next to it.

Original article & Referenced article

  • The original article serves as a primary copy, and all the changes to content and settings would reflect across all the shared copies(references).
  • Click on the View references icon on the right in the editor to view the linked instances.
  • You can navigate to the shared article or remove the reference(stop sharing) in the selected category
  • This referenced article does not have any edit capabilities. Except for the article slug, all the other elements are linked to the original article.


Read more →

2. Cloning articles

Create a clone article of an existing article from your project's respective version and language.

Select the Copy existing in the Add article module. Search and select an article from the Select article search bar, edit the article title, and click on the Create button.


Your clone article will be added to the respective category/subcategory with a new article indicator (light-blue dot) to show that it has not been published.

Read more →


1. Intercom extension

There are two notable enhancements to the Intercom extension feature.

  • When you share an article link to the customer in the chat response, the customer can open and read the Document360 article inside their messenger window. Earlier, the article would navigate and open in the knowledge base site
  • Create an article from the Intercom, and the article is added to the selected category as a draft

Read more →

2. Internal links in the new version

When you create a new version in your project using an existing version as a base version, you can find a new selection Internal links - New(default) or Existing.


  • If you select New, all the internal article links would be altered to point to the newly created version of the article

For example, /v2docs/Installation would be changed to v3/docs/Installation)

  • If you select Existing, all the internal article links in the new version would still point to the base version's article

Read more →

3. Knowledge base assistant

Now, you can add category page and category index in Single and List actions for a URL mapping in the Knowledge base assistant. Previously, you could add only articles in these actions. This improvement allows you to display categories in your knowledge base assistant.

Read more →

4. Analytics

  • We are now capturing the analytics data of category pages and category index under the Leading categories metric in the Performance analytics page. The index and pages can be identified with the View in knowledge base icon next to them
  • Link validation at a Category page-level has been introduced with this release
  • In Team accounts page in Analytics, we have included the category pages in the Most viewed articles and Articles created section. The pages can be identified by a folder icon next to them
  • We have added a new column Feedback status in the Feedback page in Analytics. This section displays a percentage bar for each article/category page comparing the likes (green) to dislikes (red).

Read more →

5. Users & Security

  • Bulk select and add is now available while adding team accounts or readers to their respective groups. Earlier, only one account could be selected and added at a time
  • For new or invited SSO team accounts and readers (also applies for regular Document360 users), the invited by and date/time information can be viewed. Click on the respective accounts in the Team accounts or Readers page in User & Security

Read more →


UI/UX improvements

  • The Add article module in the documentation editor has been redesigned to accommodate the clone article and shared article feature
  • We have added two new fields in the mobile version of the Sign up page. The subdomain and project access type(Public/Private/Mixed) can be added at the time of sign up
  • Similar to articles, the likes, dislikes, and feedback option has been added to Category page

Other improvements

  • Project version name's character limit has been extended from 20 to 30 characters

  • Previous and Next button at the article bottom can now be localized in the selected languages (Settings → Localization & versions → Localization variables → Article bottom)

  • In the header section of the Home page builder, we have extended the ability to add article slugs in the Custom URL selection

  • Minor performance, bug fixes, and security improvement can also be observed in the knowledge base portal and site

February 2022 - Version 8.1 - New features, Enhancements, and Improvements




Release Update


New features

1. Feature explorer 2.0

We have given the Feature explorer a brand new facelift and optimized the user learning experience. This page can be accessed by clicking on the trophy icon on the left menu bar (Only for trial accounts). There are two levels, Basic quick start and Advanced quick start. The phases are tracked, and each level of achievement is recognized with a virtual trophy. Complete the exploration list on the Basic quick start to unlock the Advanced quick start. The module also contains supporting materials such as a link to the feature document and tutorial videos(If available).

Even when using the knowledge base portal, if the user tries out a feature for the first time, this would be recognized and recorded in the feature explorer. You can choose to hide the automatic initiation of the 'Quick start' module for 24 hours by clicking on the checkbox below.

2. Insert LaTeX in editor

We have added the Insert LaTeX tool in the Markdown and WYSIWYG editor. We can use LaTeX to write mathematical equations in Markdown. To write the inline LaTeX formula, use a single $ before and after the equation.

To add the LaTeX expression click on Insert latex option and a sample latex syntax ($a^2+b^2=c^2$) appears. You can add more equations and expressions using the free or paid LaTeX expression generator tools available on the web. The frequently used LaTeX expressions can be saved as a Variable or Snippet for a quick insert.


1. Article redirect rules

Redirection types

We have added two types of article redirect

  • Ends with - To set redirection rule for URL text next to the domain name in the article URL

For example, Source: /docs/Installation-guide to Destination: /docs/Support-guide

  • Replace with - To set redirection rule for the URL text between the domain name and article slug

For example, Source: /v1/Installation-guide to Destination: /v3/Installation-guide

To access the redirect types, go to Settings → Knowledge base site → Article redirect rules → New redirect rule(button). Select from either one of the types (Ends with or Replace with).

Import redirect rules

You can now import redirect rules in bulk on the Article redirect rules page. To access the Import redirect rule, go to Settings → Knowledge base site → Article redirect rules → Import redirect rule(button). Choose and add the CSV file with all the sources, destinations, and redirection types.

The CSV file (less than or equal to 1MB) should follow the Document360 standard import template, which can be downloaded from the blade window by clicking on the standard template. The redirection rules (Source path, Destination path, and Redirection type) would be validated and reported in the blade with the valid and invalid rules available.

A download icon can be observed next to Invalid rules, which downloads a spreadsheet with the reason for the Invalid rule.

Filter option

A Search, Modified date, and Type filter have been added to the redirect rule page. This helps you narrow down the rules you are looking for. This option comes in handy for bulk operations such as Remove or Export.

Export redirect rules

The Export option has been added to the article redirect rules page. The option can be seen at the top-right of the page. The article redirect rules can be filtered using the Type(Ends with, Replace with, or Both), Modified date, and the Search keyword filter. The entire list or the filtered list can be exported as a CSV file onto your local device storage.

Bulk redirect rule remove

The pagination display 50 redirect rules on a single page. If you click on the Select all button, the 50 records available on that page will be selected. If you wish to choose multiple other page records, navigate to the next page and click on the 'Select all' button. Click the Remove button at the top.

As an improvement, we have added more context to the auditing events captured for actions on individual redirect rules. The rule itself would be shown in the redirect rule record.

2. Localization

There are a couple of enhancements to the localization feature.

  • When performing bulk or individual article translate, the content from the latest published article in default language would be translated and overwritten on the selected languages
  • If you have linked any articles in the default language article or any internal article heading link, after translation, the link would be referenced to the selected language article rather than the original link.

For example, If the article 'Getting started' in English language is linked in another English language article 'Installation support'. When you translate the article 'Installation support' to French, the hyperlink used to link the 'Getting started' article would be altered to point to a similar article in the French language.

3. Portal search - Articles

We have added two additional filters in the Full portal search for articles. The filters are Status (New, Draft, Published) and Contributor. When you select any filter and click on the Apply button, the article will be narrowed down based on the selection.


1. Users & Security

There are multiple enhancements in the Reader feature.

  • A new option to skip sending Invitation mail when SSO users (Team accounts and Readers) are added has been introduced. The Skip invitation mail checkbox is available in the user addition module on the Set up the basics stage
  • The Invitation email can be disabled for bulk SSO team account and reader import as well
  • Reader can now customize their profile information such as first name, last name, and profile image. Previously, there was an option to change just the reader email.
  • For reader email change, password verification has been added for added security

2. Knowledge base site

  • On the knowledge base site, a clickable breadcrumb has been added below the menu section from the second-level category. For first-level categories and articles, this will not be applicable
  • The navigation of Next and Previous articles have been added at the bottom of the article. This can be turned off on the Settings → Knowledge base site → Article settings & SEO → Article bottom page

Other improvements

  • The UI has been improved for the Insert links option on the Markdown and WYSIWYG editors
  • Minor performance, bug fixes, and security improvement can also be observed in the knowledge base portal and site